A THOUSAND CROSSINGS X

Dear Diary...
bad weekend.
samedi 11 octobre 2008

Good Morning Mynah

The title said everything. It's a bad weekend.

Shooting on Friday was delayed to 1700. There was some technical problems at SAFRA. I let the trainees have lunch, before we went on a short walk to AMK MRT, den took a train down to Yishun for Shooting practice.

Their performance wasn't satisfactory. Not at all. After shooting, rushed to hospital. Then at night i was told something i totally did not expect. All i can say is..sorry.

Saturday. Woke up. Breakfast. (cliche) Said sorry again. (i'm sorry). went to school to learn some first aid from St. John AB.

Yi Ren taught us how to do the narrow fold, broad fold, elevation sling, arm sling with the triangular bandage. Taught us how to treat simple cuts and wounds, using of the swabs, gel packs etc. Den we learnt something Nobel really liked, CPR. We just did the compressions, not the artificial ventilation. Quite irrelevant anyway, because we would not be able to employ CPR on somebody as we aren't certified to. Den we also played with the stretcher...

Hey nobel...

After the first aid, i saw a few air guys stuck outside the store. Oh. RX broke a key inside the keyhole. nice one. They were trying to open the door by pushing away the cupboard. So i helped by well, trying to hold the cupboard, trying to open the windows, reaching for the knob from inside.

But still, it wudn't budge. The key lodged inside has prevented any movement of the lock. oops. I bade farewell to them before heading of for my dental appointment, in low spirits, due to multiple factors.

Arrived at MRT platform. wait...wait...wait... An announcement flashed on the TV screen at the platform. No train service, Service disrupted. YCK SB, SBW SB, towards MRB . I didn't understand the acronyms at first, but managed to decipher them a little later. Yio Chu Kang Southbound, Sembawang Southbound, Marina Bay.

Told my mum bout it, was advised to hop onto 88 and get to tpy for my checkup. Run up platform frantically to bus stop. Camp. wait. wait. wait.

Mum calls. At the TPY side, trains have resumed as per normal. rushed down to the platform again. waited 7 minutes. hopped onto a train. and off to TPY.

Got black and yellow rubbers bands this time. And my bottom row of teeth are using, what the dentists call as a power chain. its white. so i've got black yellow and white in my teeth. brilliant combination.

Went down to novena to get to TTSH again. Went to the Service counter with mum to check if any money was deducted from my ez-link card during my in-out run of Bishan MRT. apparently, the guy said no money was deducted. Mum brought me to the general Ticketing Machine to check. it said...

Record #3
11:56:xx
Ns17 to Ns17
$0.40

oh. so no money was deducted eh. Mum was furious. got forty cents back. :S
Went to hospital. Met Uncle tony there. after visiting, when out for lunch with him at a horrid Hong Kong restaurant. At first it looked fine. Quite nice ambience, food wasn't too bad. but service was. In the drains.

This was wat happened.
We finished eating.
Uncle wants some noodles. orders a plate. waits 15 minutes. a bit too long for a plate of noodles eh. And he was getting full already. Mum checks receipt. We were table 25. there were only 3 of us, however the receipt said, table 35, 4. So my mum guessed that they got a wrong order then. So we notified a waitress and cancelled the order. She took the receipt away. Shortly after, a plate of noodles came. :S

Uncle was furious, repeated that he has already cancelled the order and wants the bill. Manager said something to the waitress afterwards. he looked pissed. (Service Error No.1 never show an angry face in front of customers :S)

Bill comes along after a very long time. Mum checks bill. hmm...where did the 20 percent discount go? Enquired. manager comes and says in Cantonese that it is a computer generated receipt blah blah blah, we were 2 MINUTES EARLIER THAN 1430, so are not eligible. Now mum was angry, she already asked and consulted a waitress about the discount thing before she placed orders.

The waitress apparently said the time was right. The manager continued arguing, before finally saying in Cantonese that the 20% is a small amount and he would give it to us. (Service Error No.2 Never argue with your customers. Remember, the customer is always right. Plus, this time, she is really right! is only 2 minutes. your waitress has said yes to it. And, its just 20 percent, give it to your customer, she would feel obliged to visit your restaurant again! Poor service and etiquette. Bad.) Mum was well, still angry.

Den came along my auntie and cousin, came to our table. and the waitress still asked:"还要叫吗?" A bit funny. uncle angrily said no. The revised bill came again. Signed. Den after that, mum felt something fishy again. Whipped out my calculator. They had bad math. Mum went to claim the money. bad bad bad. (Service Error No.3 DUN MAKE SO MANY ERRORS!) GOSH. Nightmare of a lunch. bad.

Very last service error. Throughout the whole incident, we were being spoken to in Cantonese. Since we customers, are speaking in English to them, basic courtesy is to speak in the same language back to us. If we did not understand Cantonese, it could have been worse.

If i were to give a rating, i give it 1 and half stars now. Food was good. They lady boss was nice, intro-ed us the Noodles (nightmare noodles :S) But, poor service, bad attitude by male manager/boss, equals = lunchtime disaster. Without the whole incident, it could have easily made 4 stars.

nice teapot...

Pretty good food...

nice ambience...

Bad service.

So tired. went to hospital again. then came home. yeps.

Now this part of the post is dedicated to the person i offended. :( boo.

Weien:
Sorry, i only meant the Taokaenoi thing as a harmless joke. I thought you would just laugh at it, but i thought wrong. So, i apologise for everything luh. :(
Very Sincerely,
yongliang.

ok. i'm done. sorry!

An apology is the superglue of life. It can repair just about anything. ~Lynn Johnston

i'd hope it repairs friendships...

yongliang

he closed his diary at {18:42}